Quebec's auto insurance board has recently appointed a new CEO amid troubles with the rollout of its online platform. Éric Ducharme has been appointed as the new head of the Société de l'assurance automobile du Québec (SAAQ), replacing Denis Marsolais. The move follows a backlog of 400,000 transactions and weeks-long service delays after the February launch of the SAAQclic platform.
Transport Minister Geneviève Guilbault acknowledged that the SAAQClic project was a significant undertaking, but emphasized that it was the responsibility of the CEO to foresee any problems. Ducharme's appointment comes after his previous role as CEO of Revenue Quebec and his current position as the Treasury Board Secretariat.
The new appointment has been welcomed by Treasury Board President Sonia LeBel, who described Ducharme as a "rigorous and dedicated man" and congratulated him on his new role.
The SAAQclic platform was designed to simplify transactions such as license renewal, registration payments, and exam reservations. However, its troubled rollout has caused significant delays and backlogs, leading to concerns about the agency's leadership. Premier François Legault has announced plans to evaluate the agency's leadership in response to the issues.
The appointment of Ducharme as the new CEO of SAAQ is a positive step towards resolving the issues with the online platform. With his experience in overseeing Revenue Quebec and his dedication to public service, he is well-positioned to lead the agency towards a more efficient and effective service for Quebec residents.
It is essential that the SAAQ continues to improve its online platform to provide a better user experience for its customers. As more transactions move online, it is crucial that government agencies keep pace with technological advancements to ensure that services are delivered in a timely and efficient manner.
In conclusion, the appointment of Éric Ducharme as the new CEO of SAAQ is a positive step towards resolving the issues with the online platform. It is crucial that the agency continues to improve its service delivery to meet the needs of Quebec residents in an increasingly digital world.